Contact & Support
We are here to help with orders, sizing and product questions. Typical response time is within 24 hours on business days.
Live queue monitored Mon–Fri, 9:00–17:00 CET
Send us a message
Add your order number if available so we can help faster.
We will reply by email. Please check your spam folder if you do not see our message.
Quick answers
Shipping times+
Orders are produced on demand. Typical delivery is 3–7 business days in the EU and 7–14 business days worldwide.
Returns and exchanges+
Unworn items can be returned or exchanged within 30 days. Start your request via email and include your order number.
Sizing help+
Most products run true to size. Check the size guide on each product page for exact measurements.
Order edits or cancellations+
Edits are possible within a short window after purchase. Contact us immediately with your order number.
Customs and duties+
Some countries may charge import duties or taxes. These are the responsibility of the recipient.
Track order
Use the tracking link in your confirmation email.
Return policy
Read the full policy on our Returns page.
Care guides
Keep your merch looking new for longer.
Business details
F1emy Merch — Customer Support
support@f1emy.com
Office hours: Mon–Fri, 9:00–17:00 CET. We typically reply within one business day.